FAQ

All prices are listed and charged in Canadian Dollars (CAD). This amount will be converted and will appear as your local currency on your bank statement based on the current exchange rate.

Any currency conversions displayed on our website are only estimations based on current exchange rates and are updated daily.

All Canadian orders will be charged their respective GST/HST rate at checkout.

All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer. Due to Canadian law, Livestock does not mark down the value of items, nor do we mark items as "gift."

How Does Afterpay and Sezzle Work?

Afterpay and Sezzle are both “Buy Now, Pay Later” payment services. They allow customers to buy now and pay for online orders in four interest-free installments over six weeks.

Simply select the service of your choice at checkout and follow the instructions until your order is complete.

How Does DirectPay Work?

DirectPay is an alternative payment service that allows customers to use Interact e-Transfer to pay for online orders.

Simply select DirectPay at checkout and follow the instructions until your order is complete.

This money has not been paid to Livestock, rather your credit card company has put a hold on it for you while you checkout. Afterwards, if your address information fails to validate (maybe your shipping and billing addresses aren't the same), then your payment will be declined. Your credit card company will release the authorization between 2-7 business days after it is made depending on your bank.

Please note, if you attempt to checkout multiple times, your card will be authorized multiple times.

Currently, gift cards can only be used for purchases made in-store at one of our locations. Please head to your nearest Livestock store to redeem your gift card.

In-store gift cards are also non-transferable.

We ask our customers to allow us 3-5 business days of processing time to assemble your order. Please note that tracking emails are not sent for In-Store Pick Up orders — instead, you will receive a confirmation email once the order is ready for pick up.

To calculate your estimated delivery time, add the estimated processing time to the delivery estimate of the shipping method you've chosen.

Tracking will be sent via email and can be tracked on the Canada Post or FedEx websites, or via our online order tracker here.

Please note that occasionally, orders containing more than one piece are shipped from multiple locations, and therefore ship separately — this is at no extra cost to the customer. In this case, you will receive separate emails containing multiple tracking numbers for each shipment.

You can view all of our shipping rates and delivery estimates here.

The "In-Store Pick Up" shipping method allows you to pay online for a product, and have that product shipped FREE of charge to your local Livestock.

The process takes about 4-7 business days, depending on which location the item is filling from, as well as the time the order was placed. As soon as your order is ready for pick up, you will receive an automated email notification.

To check if there is a Livestock location near you, click here.

Please note that we do not currently supply tracking numbers for In-Store Pick Up orders.

Unfortunately, we are unable to ship to certain countries due to customs limitations or high risk of fraudulent activity.

Livestock currently does not ship to the following countries: Algeria, Lithuania, Mexico, Morocco, Russia, Tunisia, Greece and Qatar.

Online orders can be requested for cancellation as long as they have not been marked as shipped with tracking information provided. Likewise, in-store pick up orders can be requested for cancellation up to 7 days after the order has been fulfilled at the desired pick up location.

If you would like to submit a cancellation request, please send an email to our Customer Experience team at [email protected] as soon as possible.

Within the email, provide your Order Number, item(s) requested for cancellation, whether you would like to receive a refund or exchange and our team will get back to you shortly.

All requests are processed on a case-by-case basis and cancellation is not guaranteed upon request. This is because we regularly receive a high volume of customer requests and handle them in their order of submission. If tracking information has been provided for an online order, or an in-store order pick up has been ready for more than 7 days, we cannot proceed with a cancellation request. However, when applicable, customers can create a return/exchange request here upon delivery.

Please note, only regular priced items are eligible to be requested for cancellation. Release Products, Raffle Products and items marked as Final Sale or on sale cannot be cancelled under any circumstances. As per our store policies, these items are ineligible for return, exchange or cancellation in-store or online. Any variance may be subject to a 25% restocking fee.

All duties, customs and taxes incurred when items are shipped internationally are the responsibility of the customer. Due to Canadian law, Livestock does not mark down the value of items, nor do we mark items as "gift." If you have any inquiries regarding duties, customs and taxes in your country, please contact your local customs office.

Occasionally, we require additional information if a placed order has a potential risk of fraudulent activity. We use this information for no other purpose than to verify and confirm the identity of the customer placing the order, and do not store this information in our systems.

Livestock reserves the right to cancel and refund any orders which we think may carry a high risk of fraud and have not been placed by the original cardholder.

Our Customer Experience team is available to answer any and all inquiries Monday to Sunday, 9 AM to 9 PM EST.

Our typical response time is within 24 hours of the next business day for email requests and inquiries.

Please feel free to contact us here via email or our toll-free line.